Shipping and Return Policy
We do not drop ship. All orders are shipped from our location in Oregon.
Shipping processing time: Updated July 2022: We strive for same day or next day shipping on as many orders as possible. But due to increased demand, sometimes orders may not go out for 48 hours. We will reach out immediately if there is a delay in your order beyond this.
Internationally we ship to Canada, the UK, Australia and New Zealand.
We use USPS for all shipping locations except Canada.
For Canada we use may also use UPS. All international orders are sent Priority and typically take 7-10 days not including customs.
We do not ship blades Internationally.
US Shipping options for orders under $99: First class or Priority
We offer Free Shipping on all U.S. Orders over $99. These orders will be shipped UPSP First Class is they are under 1lb. For orders over 1lb they will either ship USPS priority, USPS Select Ground, or UPS ground, whichever is cheapest. You can elect to pay for any shipping method if you would like to get/guarantee a certain shipping method regardless of order value.
How long does shipping take? First Class shipping typically takes 2-7 days, while priority is 1-3 days. During the holiday seasons and when USPS experiences delays orders may take longer to arrive due to variables outside of our control. Since we are located on the west coast, west coast customers will see the fastest delivery times.
Parts and Blades: We offer returns and exchanges for 30 days after shipping. Shipping costs from the original order are not refundable, and you cover shipping costs back to us. Parts & blades must be returned with no visible signs of use to receive a full refund. And for any large returns or exchanges made without a valid reason (example: damaged parts) they may be subject to withheld transaction fees and shipping costs at Outer Rims discretion.
Electronics: Baselit electronics bought separately are warrantied for 90 days, while baselits bought with a saber and all Xenopixels have 360 day warranty.
If you have a question about our return policy please email us at email@example.com